Refund policy
Return Policy
Thank you for shopping with us. Please read our return policy carefully before making a purchase.
No Returns Unless Product Is Defective
We do not accept returns or exchanges unless the item you received is defective, damaged, or incorrect.
We do not accept returns for:
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Change of mind
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Incorrect size or preference
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Minor variations in color due to screen display
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Normal wear and tear
Reporting a Defective or Incorrect Item
If you believe you have received a defective or incorrect item, you must contact us for verification before returning the product.
To request a return:
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Contact us within 10 days of receiving your order.
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Provide your order number.
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Include clear photos and a description of the issue.
We will review your request and respond with further instructions.
Return Authorization Required
Do not send any items back without prior approval. Returns sent without authorization may not be accepted or refunded.
If your return is approved:
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We will provide return instructions.
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The item must be unused (unless defective), in original packaging, and in the same condition received.
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Items must be shipped back within 3 days of approval.
Refunds or Replacements
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
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We will either issue a refund to your original payment method or send a replacement item.
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Refund processing times may vary depending on your payment provider.
Contact Information
For return requests or questions, please contact us at:
dynamitediamondshop@gmail.com